Customer Testimonials

2 years ago I bought a Jeep Wrangler from Cerritos - it was overall a pretty laughable experience, but not terrible enough to deter me from finishing the transaction. I had to deal with a manager that did not know how to structure a lease, a finance manager that refused to type my paperwork and make me sit for almost 2 hours (despite no other customer being present) and no other part of their sales staff being aware that I was even there to pick up my car. Was handed a brand new Jeep with cob webs on the wheels and dust ... Read More

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DealerRater - Jun 25, 2026

2 years ago I bought a Jeep Wrangler from Cerritos - it was overall a pretty laughable experience, but not terrible enough to deter me from finishing the transaction. I had to deal with a manager that did not know how to structure a lease, a finance manager that refused to type my paperwork and make me sit for almost 2 hours (despite no other customer being present) and no other part of their sales staff being aware that I was even there to pick up my car. Was handed a brand new Jeep with cob webs on the wheels and dust everywhere. Fast forward to now, my lease is up in a month. I reached out to Cerritos to not only buy one car, but I need a 2nd one as well to replace another lease. A normal dealer would see a repeat client and a 2 car deal and be thrilled! At the very least they would show SOME sort of motivation. Not Cerritos CDJR. After inquiring almost 3 weeks ago, I got a handful of AI generated generic follow up texts (no other actual response) and finally - a quote with #s higher than advertised online (FTC Violation much?) When I asked them to reference previous communication? I was called unreasonable. I am the unreasonable one for reaching out to buy 2 cars, and waiting 21 full days to receive any of the info I asked for. And I am unreasonable for not wanting to pay over MSRP for a car they have had sitting for over 400 days in stock. The bar is very low for CDJR dealers, but in a sea of morons - Cerritos CDJR really takes 1st place.

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Alan Flores is the best service advisor that I have ever worked with. He is very knowledgeable and friendly. He follows through with everything he says and never disappoints. If you want an amazing service experience ask for Alan.

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Our initial experience with the sales consultant was smooth and natural. However, concerns arose once we began reviewing the vehicle pricing. The lead sales consultant informed us that we needed to explore additional vehicle options, which we were open to. When reviewing the numbers for those vehicles, we identified several discrepancies that were not clearly reflected in the finance documents. After multiple rounds of back-and-forth with the finance department—none of whom came out to support the sales consultant—Andrew eventually returned to address our questions. Unfortunately, he was unable to provide clear answers and proceeded to shift blame onto ... Read More

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DealerRater - Dec 7, 2025

Our initial experience with the sales consultant was smooth and natural. However, concerns arose once we began reviewing the vehicle pricing. The lead sales consultant informed us that we needed to explore additional vehicle options, which we were open to. When reviewing the numbers for those vehicles, we identified several discrepancies that were not clearly reflected in the finance documents. After multiple rounds of back-and-forth with the finance department—none of whom came out to support the sales consultant—Andrew eventually returned to address our questions. Unfortunately, he was unable to provide clear answers and proceeded to shift blame onto the sales consultant, citing her limited time at the dealership and the fact that she was a woman. This was completely unprofessional and disappointing, especially coming from a dealership with a strong reputation. We hope to see better professionalism and accountability moving forward.

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Service Review – Dodge of Cerritos (10/22/25) I brought my car in for a routine service at Dodge of Cerritos on October 22, 2025, and I have to say I’m extremely disappointed with my experience — particularly with my service advisor, Crissy. The visit began when the OBD2 scanner indicated that my thermostat needed replacement. Crissy initially asked, “Your check engine light isn’t on, is it?” — but it was on, and she had missed it during her initial inspection. To her credit, she did take the time to explain what the thermostat does, which I appreciated. The main issue, however, was the lack ... Read More

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DealerRater - Nov 6, 2025

Service Review – Dodge of Cerritos (10/22/25) I brought my car in for a routine service at Dodge of Cerritos on October 22, 2025, and I have to say I’m extremely disappointed with my experience — particularly with my service advisor, Crissy. The visit began when the OBD2 scanner indicated that my thermostat needed replacement. Crissy initially asked, “Your check engine light isn’t on, is it?” — but it was on, and she had missed it during her initial inspection. To her credit, she did take the time to explain what the thermostat does, which I appreciated. The main issue, however, was the lack of communication. I was told I’d receive updates throughout the day, but after leaving the dealership around 10:00 a.m., I didn’t hear anything for hours. I called Crissy’s desk phone at 1:56 p.m., 2:53 p.m., and 2:55 p.m., leaving voicemails that went unanswered. I finally reached her on her mobile phone at 2:56 p.m., when she told me she was on her lunch break but would check on the diagnostic results. She later texted me photos and a video of the findings at 3:11 p.m. After reviewing the estimate, I texted her at 3:28 p.m. to decline the recommended repairs and said I would be picking up my car within the hour. Crissy acknowledged the message and mentioned she wouldn’t be back until 4:30 p.m. — which was confusing, given that she had just answered my call earlier while on her “lunch” break that seemed to last about 90 minutes. When I arrived at the service department at 4:30 p.m., I waited at her cubicle for nearly 30 minutes. I texted her to let her know I had arrived and asked if another advisor could assist me. She replied, “No, he’s putting it together, be there in 10 minutes — had to drop my baby off, coming to close you out. Sorry, I was not expecting you today.” At 4:43 p.m., she texted again, “parking in back,” but it still took her about 10 more minutes to arrive. Another advisor eventually stepped in and kindly called her on my behalf. At checkout, I was charged for both an oil change and a diagnostic check — even though Crissy had previously told me via text that I would only be charged for the oil change after declining the repair services. By that point, I was so frustrated I simply paid to leave. To make matters worse, it took additional time to locate my keys, and then more time to move the car blocking mine. During this delay, Crissy attempted to make small talk, asking about my job and schedule. When I mentioned I was a nurse who works three 12-hour shifts, she responded that I was “lucky” since she works 12 hours every day — a comment that felt tone-deaf given the situation. Overall, my patience was tested throughout the entire experience. The lack of professionalism, poor communication, and failure to provide timely service were extremely disappointing. I expected far better from a dealership that should uphold a higher standard of customer care. I will not be returning and strongly advised others to look elsewhere if they value timely, honest, and reliable service. Amanda

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Amazing smooth process from start to beginning was able to leave with the vehicle I wanted and at a great deal !

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Dealer is just as usual like any dealership. Lots of salesmen. Finance guy is not truthful

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STAY AWAY! Had issues with grey smoke and rough idle. I called the dealer which i purchased the truck from and they informed me I had full warranty on the motor until October of this year. I scheduled a tow truck through cummins, as their warranty states it’s covered-they denied me and charged me for it. Upon having the truck for approximately 2 weeks I got a call from the initial service advisor (Alan) saying “you have aftermarket parts so we need you to remove them and bring the truck back so we can perform repair under warranty” Which is ... Read More

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DealerRater - Aug 17, 2025

STAY AWAY! Had issues with grey smoke and rough idle. I called the dealer which i purchased the truck from and they informed me I had full warranty on the motor until October of this year. I scheduled a tow truck through cummins, as their warranty states it’s covered-they denied me and charged me for it. Upon having the truck for approximately 2 weeks I got a call from the initial service advisor (Alan) saying “you have aftermarket parts so we need you to remove them and bring the truck back so we can perform repair under warranty” Which is what their initial paperwork says as well. We spoke a few more minutes and I quickly realized they did not know what parts were on my truck, claiming I have an aftermarket turbo, exhaust, etc. I lost confidence in them and called another dealership to tell him the situation. He thought it was crazy they couldn’t diagnose and said “bring it to me, I’ll take care of it” I gave him my VIN number and he replied with “oh my god, they flagged your VIN and voided your warranty”. He was shocked I didn’t receive any paperwork or they never explained it to me and said I should call the manufacturer. They did so despite the fact that the Magnuson Moss Act prohibits manufacturers from automatically voiding warranties due to an aftermarket part installed and puts the burden of proof on them to prove the part caused the failure. First of many efforts to lie and screw over the customer (by Stellantis they tell me but will not provide any name or contact of the person that did so) After calling and complaining to anyone I could, emailing whoever I found I got the service manager (Marcos Fernandez) to contact me and over the phone he told me “im so sorry-it’s wrong. They should have never done that. I've never seen them flag a VIN like that, i cant believe it. Let me work on making this right.” He proceeds to inform me the Stellantis rep claimed i had modified exhaust/turbo and other items. He looked at the pics and agreed all those items are stock. He himself was shocked and said he wanted to fix it. Fast forward a bit and my truck returns via tow truck to the dealer, and weeks of back and forth they get the rep to come look at the truck and now he changes his tune from “highly modified” to “lack of maintenance”. I send in all my oil and filter receipts. The service manager asked how often I change my oil and I explained to him I always follow manufacturer recommendations. 500 engine hours, 6 months or 15,000 miles. His response was “oh no, you can’t do that. Guys that want these engines to last change the oil every 3-5k miles”. He submits the receipts and they deny me saying there is not enough proof of maintenance, despite the law being THEY have to prove I did not, not I have to prove I did.  Again they blame sludge, but also state they found "excessive amounts of fuel in my oil". Despite the fact that fuel in oil creates sludge, but lack of oil changes (which was not the case) cannot cause fuel in the oil—they continue to lie and say whatever they need to keep from admitting they were initially wrong in refusing my warranty. I paid again for a tow truck to pick up my truck only to receive it with the dash peeling and in the dirtiest state I’ve ever seen my truck. I immediately contacted Marcos and he admitted it was most likely due to them leaving it in the sun and that they have to replace or repair it.  They are effectively rendering my 60-70k truck worthless. Saying it will cost me $20k plus to rebuild the motor that should have never failed. I filed with BAR, NMVB, Attorney General and the FTC. All of which are telling me its wrong and they suggest seeking legal counsel.  What a disaster.

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My experience with the Cerritos Dodge Dealership and each of the employees I worked with was truly incomparable to any other car buying experience. From the moment I stepped on the lot (to buy my first new car) I was treated with respect, honesty, patience, and hospitality. I am illiterate when it comes to anything auto and they did an incredible job of breaking everything down and educating me on the vehicle, its capabilities, and other comps in a way I was able to walk away feeling confident and knowledgeable. And did all of this with integrity and kindness. I'... Read More

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DealerRater - May 3, 2024

My experience with the Cerritos Dodge Dealership and each of the employees I worked with was truly incomparable to any other car buying experience. From the moment I stepped on the lot (to buy my first new car) I was treated with respect, honesty, patience, and hospitality. I am illiterate when it comes to anything auto and they did an incredible job of breaking everything down and educating me on the vehicle, its capabilities, and other comps in a way I was able to walk away feeling confident and knowledgeable. And did all of this with integrity and kindness. I'm torn because I love my car so much but yesterday made me want to go back to them and buy a new car like every week just to keep riding this high hahaha Todd, Frank, and George made my first auto purchase one of my most favorite days of my life. I'm just so happy. I've officially owned the car for less than 24 hours and I've already gone outside just to look at my car sittin' pretty in the driveway at least half a dozen times lol If you need a car, you need to go here

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Bought my 2023 Jeep on 12/06/23 , brought back to dealership on 01/08/2024 to have paint problems , and alignment problems Fix Robert Kersh manger was to keep in touch with me texted one time. He is the worst manger I ever met. Jake took over from service he also called one time , texted 3 times. This is the worst customer service I have had to deal with. They got me a rental until done. Enterprise has called every week asking how much longer I need the car. I called and texted Jake to call enterprise no response . Jeep was going to be done on Friday 01/19/24 ... Read More

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DealerRater - Jan 23, 2024

Bought my 2023 Jeep on 12/06/23 , brought back to dealership on 01/08/2024 to have paint problems , and alignment problems Fix Robert Kersh manger was to keep in touch with me texted one time. He is the worst manger I ever met. Jake took over from service he also called one time , texted 3 times. This is the worst customer service I have had to deal with. They got me a rental until done. Enterprise has called every week asking how much longer I need the car. I called and texted Jake to call enterprise no response . Jeep was going to be done on Friday 01/19/24 not done, Jake texted me it would be done Monday 01/22/24 would be done , not done. I called Jeep Wave about this problem they have a case on this dealership. Shelby did say they would be done tomorrow , to call her when I get my Jeep back to make sure everything is done right. If I would have know what kind of dealership this was I would have bought it from another dealership. Very bad customer service

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Definitely recommend! We purchased a Jeep with Saul. The transaction was smooth, quick and easy!

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Warranty fraud , they are scammers , run they price gouge. The service tech Lou and Service manager Luis. they will try and rip you off.

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Warranty fraud‼️ Extended warranty fraud‼️ On September 26, 2022 I took my 2017 Jeep Wrangler Rubicon with 18,141 Original miles to Cerritos Dodge Chrysler Jeep dealership in Cerritos for an oil change. I also had service advisor Alfonso Cuadra III check to see why my vehicle was vibrating at freeway speeds. In addition, I had my Jeep check for leaking oil. Service advisor Alfonso called to inform me that my left rear axle was bent and needed to be replace. Alfonso let me know that he knew that my jeep was under the five year manufacture warranty and also he noticed that I had ... Read More

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DealerRater - Nov 7, 2022

Warranty fraud‼️ Extended warranty fraud‼️ On September 26, 2022 I took my 2017 Jeep Wrangler Rubicon with 18,141 Original miles to Cerritos Dodge Chrysler Jeep dealership in Cerritos for an oil change. I also had service advisor Alfonso Cuadra III check to see why my vehicle was vibrating at freeway speeds. In addition, I had my Jeep check for leaking oil. Service advisor Alfonso called to inform me that my left rear axle was bent and needed to be replace. Alfonso let me know that he knew that my jeep was under the five year manufacture warranty and also he noticed that I had the extended Mopar warranty that I paid $3000 for. However, Alfonso advise me based on his decision and later the service manager decision that they would not honor my manufactures warranty to replace the damaged bent rear left axle and advise me to call a Mopar representative for my extended warranty which I did. Mopar advised me that the left axle was still under warranty with the 5 years manufacture warranty. I ended up speaking to Cliff Cartier “18003349200,” Who is a representative of the Jeep manufactures warranty and he advised me that Cerritos Dodge Chrysler and Jeep service advisor should not have question if it was under warranty and should have replaced the left rear axle under the warranty. Cliff Cartier and his manager called Cerritos dodge Chrysler and jeep dealership Service department and told me everything was taken care of and the warranty would be honored. Cerritos Dodge Chrysler and Jeep dealership did not honor any of my warranties and I ended up paying $1230 for the left axle replacement on my jeep. My opinion about Cerritos Dodge Chrysler and jeep dealership is a Fraud on dealership warranty‼️ and Fraud on extended Mopar warranty.‼️ Service advisor Alfonso told me the damage could have occurred from me “hitting bumps in the street or going off road.” I told him “I never took the jeep off road and that the Jeep only has 18,000 plus miles on it.” My point is when you buy your vehicle from Cerritos Dodge Chrysler and Jeep dealership you’re supposed to believe what sales person tell you about their Jeeps being tough and sturdy “Jeep.” However the service department didn’t want to believe what I had to say about me not taking my Jeep off road or not purposely damaging the left rear axle. Cerritos Dodge Chrysler and jeep dealership did not honor the warranty on my Jeep and didn’t stand by their Jeep wrangler Rubicon vehicle. To add an insult to me when I came in to pick up my jeep a customer ahead of me was getting a warranty on a part from used car that Alfonso gladly found the warranty for her “I overheard their conversation.” I guess I wasn’t the right gender or ethnicity. I will never recommend any of my family, friends or co-worker “ILWU union” to buy a vehicle from Cerritos Dodge Chrysler and Jeep dealership because they don’t stand by their warranties or the vehicles they sold. I want to add that I emailed Service manager Tiffany Sass & General manager Jack Ameen 10/10/2022 and neither are these managers email me back or contacted me on my cell phone.

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I can’t believe they let my car get broken into. While my car was left to be serviced at Cerritos Dodge (a Browning Automotive company) it was burglarized. Adding insult to injury, not one person at the dealership seemed to care one bit. I am perplexed at this dealership's apathy and overall lack of accountability for the break-in after my vehicle was left in the care of Cerritos Dodge staff. [Not even a (pretend) "we're sorry" or "we regret this occurred" or "we'll followup." Nothing.] Instead, I was told that ... Read More

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DealerRater - Oct 18, 2022

I can’t believe they let my car get broken into. While my car was left to be serviced at Cerritos Dodge (a Browning Automotive company) it was burglarized. Adding insult to injury, not one person at the dealership seemed to care one bit. I am perplexed at this dealership's apathy and overall lack of accountability for the break-in after my vehicle was left in the care of Cerritos Dodge staff. [Not even a (pretend) "we're sorry" or "we regret this occurred" or "we'll followup." Nothing.] Instead, I was told that Cerritos Dodge PARKED MY VEHICLE AT A SEPARATE PROPERTY, NOT OWNED BY CERRITOS DODGE. And that's why I'm posting this update -- to warn potential consumers here in Southern California to be very, very carefully when considering doing ANY kind of business with this dealership. It is worth noting that when I contacted Browning Automotive Group (owner of Cerritos Dodge, Inc.) I was told that many customer vehicles left in their care are often PARKED OFF SITE on a leased property **known to be a prime target for vandalism and other criminal activity!** I'm. Not. Kidding. I wish I was. In a rather useless phone conversation with a service manager, rather than look into this disturbing incident, I was coldly offered the contact information of a third-party security service in charge of providing security to the "overflow lot!" (Say what???) How is it that no one at this dealership seem to care? Followup phone calls, emails and even a Certified Letter have all gone completely unanswered. [ UPDATE: After multiple attempts to reach Browning Automotive, indicated above, I have since filed a vehicle burglary report with the L.A. County Sheriff. ] What's most concerning is that not one person at Cerritos Dodge even *attempted* to de-escalate or address this serious violation/matter. I hope this honest review not only encourages you and your family to think twice about visiting this dealership... but I truly hope it also begins a conversation amongst Southern California-based Browning Automotive Group's 900+ employees... I hope that conversation is about doing better... and doing the right thing. Here's the deal: you've been warned. My advice? Avoid them at all costs! p.s. BTW -- Did I mention my check engine light is still on?

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So I had resived a Call from Trent Hoffman asking me to take down the feedback here in Yelp and on dealer Rater .... I told them to let me borrow a car today August 6 2022 and he said No because the feedback i put up. On Aug. 3rd i dropped it off with Trent Hoffman and Brian drove it with me on that same day, Aug 3rd. He heard the noise and seen the sensors were not working. Brian on the other hand was in the back seat sleeping while Trent was driving. We almost crashed on the 405 while Trent was ... Read More

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DealerRater - Aug 6, 2022

So I had resived a Call from Trent Hoffman asking me to take down the feedback here in Yelp and on dealer Rater .... I told them to let me borrow a car today August 6 2022 and he said No because the feedback i put up. On Aug. 3rd i dropped it off with Trent Hoffman and Brian drove it with me on that same day, Aug 3rd. He heard the noise and seen the sensors were not working. Brian on the other hand was in the back seat sleeping while Trent was driving. We almost crashed on the 405 while Trent was driving and the sensors did Not detect it & at high speed also. Trent said he was going to drive it himself after 6 days passed i called to ask for a loaner car and he said NO because of this review. My truck was parked at the same spot where it was originally put it after 6 days of not updating me. Now if something happens to me Trent Hoffman assistant sales manager And Brian Grosman Service advisor from Cerritos dodge is Liable.

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I got my New 2022 Jeep Overland used it for 4 days after started to have problems with it key not detected , check engine , when u brake a nocking noise and all they says it's normal what the F my changing service don't work the auto doesn't work Please do your research customer service at repair they all ignorant they keep you waiting for hrs and no help my truck been in series 5 times already

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Took my truck just for oil change it took them 4 hrs with appointment my wife was there with my grand kid they told her it will take 2 hours 3 hrs past she ask how much longer and the answer was we don’t know 🤦🏻‍♂️

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Excellent service , very professional and friendly personal thanks Erik for your help . I very appreciate it.

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If I could give a zero star rating, I would. This place is so unprofessional. My story with Cerritos Dodge. I have felt nothing but complete disrespect from the two service managers and the general manager. I have only ever gone to dodge dealerships to service my vehicle, and never have I been met with such disregard. So the MORAL of the story is don't go here. Go to Signal Hill or even Burbank. Save yourself the trouble and headache.

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Cerritos Dodge always provided exceptional service. You don't need to pre-schedule your service timings at this location. Service Advisor Jake Farris was Fantastic. I brought my car in for service and Jake took time to listen to the problem I was having. He instantly got the issue and got it resolved the very next day. Thanks Jake & Thanks Cerritos Dodge for great service.

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Terrible service!! I will never go back and will try to deter anyone from doing business there! Walked the whole lot without getting acknowledged by any staff although about 6 to 7 sales guys were standing comfortable in the shade the whole time. When I approached them and asked why no one has acknowledged us, one of the salesman replied "because you didn't ask"

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Bought a 2008 Ford Truck salesman was nice guy but the scam was selling me alarm system for $ 1300 when I said No and having to go back and correct it never got my refund check promised to me in mail. Less than 29 days my truck broke down miles away on a trip I took and my $ 3500 warranty they said oh! You only have a level 1 service contract doesn’t help my $4800 service bill from out of state trying to get my truck back.. They dodged my calls and completely ignored my voicemails.. got a e mail after 6 calls I made. Never ... Read More

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DealerRater - Apr 8, 2021

Bought a 2008 Ford Truck salesman was nice guy but the scam was selling me alarm system for $ 1300 when I said No and having to go back and correct it never got my refund check promised to me in mail. Less than 29 days my truck broke down miles away on a trip I took and my $ 3500 warranty they said oh! You only have a level 1 service contract doesn’t help my $4800 service bill from out of state trying to get my truck back.. They dodged my calls and completely ignored my voicemails.. got a e mail after 6 calls I made. Never buy a car unless you have a high level of understanding the scam they try to add to the contracts when in finance office..

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Can't really say much positive about this dealership. Things started off well enough, a very enthusiastic salesman named Atiq responded to my inquiry about one of their Dodge Challengers. We had a couple email and text message exchanges and then sales manager Robert "Tool" Visser jumped in under Atiq's email address without introducing himself, which was awkward. From there we had some awkward starts and stops but I thought we were making some progress. We ran my credit, exchanged pictures and determined trade in on my current vehicle since I live a couple hours away. As ... Read More

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DealerRater - Nov 10, 2020

Can't really say much positive about this dealership. Things started off well enough, a very enthusiastic salesman named Atiq responded to my inquiry about one of their Dodge Challengers. We had a couple email and text message exchanges and then sales manager Robert "Tool" Visser jumped in under Atiq's email address without introducing himself, which was awkward. From there we had some awkward starts and stops but I thought we were making some progress. We ran my credit, exchanged pictures and determined trade in on my current vehicle since I live a couple hours away. As often happens with car purchases it was determined they couldn't meet my ideal deal but said they might be able to assist me if I'm willing to adjust my budget and/or loan terms. I responded that it was possible and asked them to propose what they could do. This is when Robert the Tool Visser disappeared and I only had one more follow-up from Atiq who assured me he'd follow-up with Robert. I've followed up with both and never heard back from them again. Not sure what happened but it's clear this dealership is not that concerned with customer service or selling cars. My suggestion is unless you are paying cash and don't want to negotiate you may want to go somewhere else. This dealership is not looking to earn your business.

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Diego Franco one of the best sales person I ever work with when buying a car. Need to see Diego for a car the best

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I didnt really know what I wanted to get. I walked around a few lots and ran into Diego after about a 5 minute conversation we were going on a test drive and let me say I left the lot one happy customer. Thank you so much Diego. I highly recommend the process was nice and smooth.

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I stopped by here today not really expecting to buy a car! Diego from dodge got me into the car I wanted! I recommend Cerritos dodge ask for Diego! He is very knowledgeable on cars! Showed me how to use all my new features on my brand new 2020 Dodge Charger will come back definitely!

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WORST DEALERSHIP EVER! If I could give them negative stars I would. I bought a ram truck Laramie edition top of the line the way it was handled from delivery was careless, the truck had scratches on the bumper on the panels etc I took pictures, the service said they were doing to take care of it. It took them 3 tries to get it! It also had a dent in the tail gate and a scuff on the steering wheel! Mind you it’s a BRAND NEW TRUCK SHOULD BE IMMACULATE CONDITION!!!!! I wouldn’t have said anything if it ... Read More

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DealerRater - May 18, 2020

WORST DEALERSHIP EVER! If I could give them negative stars I would. I bought a ram truck Laramie edition top of the line the way it was handled from delivery was careless, the truck had scratches on the bumper on the panels etc I took pictures, the service said they were doing to take care of it. It took them 3 tries to get it! It also had a dent in the tail gate and a scuff on the steering wheel! Mind you it’s a BRAND NEW TRUCK SHOULD BE IMMACULATE CONDITION!!!!! I wouldn’t have said anything if it was used BUT IT WASNT!!! took service a while to contact us. The miles on my truck are from going back and forth to the xxxx dealership. To top it all off, I agreed on a payment and later in the mail I received the statement at a different amount!!!! xxx so from getting a damaged truck to my payment increasing without my consent and signing for a different amount it’s outrageous!!! I called the finance guy who did my paperwork and still no response it’s been 1 week trying to contact him I left him 3 voicemails and nothing yet!! I remember everyone’s name just didn’t want to list them on here just wanted to share my experience, and based on the reviews it seems to be that other people have had the same issues with communication. If you want a dodge, Chrysler or Jeep you’re better off going to a different dealership!!!!!! Oh and needless to say everyone I dealt with were management !!! How outrageous they all should’ve known better. To add to my story when I expressed my concerns this particular person in service did not care about my concerns !!! That’s why it took them 3 tries to fix my truck!! Each time it was always something and a complete waste of my time! To better explain they had to pain the bumper due to the damages from the scratches when I went back the truck was filthy not washed and there were air bubbles in the paint!!!!! Any professional would have caught that before handing the finished product to their customer!! Then they called saying it had to be repainted again for the 2nd time!! My thing is they tried to get away with xxxxty work not caring about quality of work and thinking I might not see it but luckily I have an eye for detail and I know what I’m looking at!! I can go on and on but at this point I hope my experience can bring awareness and the dealership change their customer service and the way they handle certain situations!

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Never again will I buy from this dealership again. The lack of organization, the shadiness of their sales people and finance department, and the arrogance and attitude I've received since is just not worth it. I love my Grand Cherokee, I'm hoping that it stays true for that. I originally reached out about the GC I bought through the website. I talked with one of the internet sales team through emails and let him know when I was coming in. I met him in person and shook his hand. He passed me off to another salesman (George, who ... Read More

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DealerRater - Jan 21, 2020

Never again will I buy from this dealership again. The lack of organization, the shadiness of their sales people and finance department, and the arrogance and attitude I've received since is just not worth it. I love my Grand Cherokee, I'm hoping that it stays true for that. I originally reached out about the GC I bought through the website. I talked with one of the internet sales team through emails and let him know when I was coming in. I met him in person and shook his hand. He passed me off to another salesman (George, who was totally fine and the only decent part of this experience). Then, I started talking with whoever the weasel was about the numbers. I had a hard set number and I had another GC already lined up elsewhere. We finally came to an agreement on the numbers. Then, I got a phone call from the dealership, from another internet salesman, asking when I could come in. While I was in the dealership. When I got back to finance, because the weasel guy didn't mark down the agreed upon number, they filled out all the paperwork with another number and month term for the loan, that I had already shot down. Low and behold, when you figure out the numbers from what they'd done there, the price I was paying for the car (before tax and interest) was higher than the quote that I had in writing that brought me in. I called them out on this, and we came to an agreement that at least Brough the car down to the agreed upon sticker price. Now, more with finance... I did not go to my bank ahead of time. I figured that we'd all get a better deal when they're trying to move the cars, and I know the dealership gets a kickback and commission from the banks they set loans up through. That said, my bank is in their system. In the interest of a bette APR, we shopped the loan around while I was there. I talked to several banks, including my own. My own bank had not fully approved the loan yet, none of the banks had while I was signing the paperwork; but they had already essentially agreed to it. So, I was told by finance that we'd wait for their final approval. Cut to within 48hours, my bank has fully approved the loan, at a considerably better APR than what Cerritos was quoting me. My bank cut the check and sent it to Cerritos. I called the finance guy that handled my sale: Alex. I left a message to make sure that this was all good and going to be fine to handle. Or that I need not worry about that. I asked for a callback. Two days later, I called Alex back again, since he had not called me back. I wanted to make sure all was going through, or to see and make sure that I didn't somehow take out 2 loans for the same car. I never got a call back. I called back again, to talk to Alex or the Finance Department to make sure all was well with it, and to see if and or what I needed to do. I never got a call back. My bank called me today, as they'd just received the check back. (Mind you, they overnighted the check to Cerritos on the 13th of January, so over a week ago). I call Cerritos, obviously pissed off that they went behind my back and went somewhere else, and that they couldn't ever get back to me to let me know what the status was of the loan and what would be happening with the whole thing. I already forget the finance guy who I did talk to, but the arrogance on him, set me off. Yes, I had to cut him off a couple times, because he kept trying to divert the conversation away from what I as asking and trying to find out. He kept trying to brush under the rug, that they had blatantly ignored half of what we had been working on when I signed for the car. So, twice during my experience, did Cerritos try to talk out of both sides of their mouth, to try and pull one over on their customers, to squeeze out more money than is right. I'm glad that there are other Jeep dealerships closer to me, for servicing. I"m glad I don't ever have to step foot in Cerritos every again. For anyone else looking to go there, at least the location is beautiful and the inventory is stocked. But, make sure you clearly know your numbers

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Flawless customer service/very welcoming/feels like your with family. I would definitely recommend you check these guys out. Shout out to Alejandro. Thank y’all. Proud GoManGo owner

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Diego (salesman) was amazing! He made sure to make my experience joyful and promising. I now have a beautiful Dodge Ram that I will be able to enjoy and love for years to come. Also, Robert and Nick in finance worked their tails off to reassure that I could meet my budget with the truck of my dreams. Thanks to everyone who made this experience possible at Cerritos Dodge.

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Very good experience from the minute I walked in thru driving off the lot with my 2020 jeep gladiator overland. Thank you Panda and Alex.

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One of the easiest car deals I’ve ever had been to a lot of different dealers. Cerritos Dodge was very friendly and professional to me.

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Was a overall good experience, good staff. Great sales guy. Traded my 2014 Jeep grand Cherokee was inside down, they helped me trade it in when no other dealer would. Would recommend to anyone

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Never would give me the price of the car it was always how much my payment was going to be but never the price of the car

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The team here listens to your needs and ensure that you are happy😁 helpful, happy to help you with no pressures to buy anything any car.

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My son and I went this past Saturday to Cerritos Dodge Chrysler Jeep to purchase a Jeep. Our sales consultant was Diego. Diego was friendly, knowledgeable, and professional. He was thorough in his explanations about the car's instruments, engine, and performance. He spent quality time with us and went over all the features of the car. My son test drove the Jeep and loved every minute of it. He explained the service department and he went over the hours of operation. It was great to hear that the service department is open on weekends and they offer a shuttle ... Read More

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DealerRater - Jul 22, 2019

My son and I went this past Saturday to Cerritos Dodge Chrysler Jeep to purchase a Jeep. Our sales consultant was Diego. Diego was friendly, knowledgeable, and professional. He was thorough in his explanations about the car's instruments, engine, and performance. He spent quality time with us and went over all the features of the car. My son test drove the Jeep and loved every minute of it. He explained the service department and he went over the hours of operation. It was great to hear that the service department is open on weekends and they offer a shuttle service. He also pointed out that Enterprise is also available on site if there is a need to leave the car for an extended time. After spending time with Diego we were taken to the finance department where we met with Frank. Our experience with Frank in finance was superb!! He was very calm, friendly, and professional.He shared information about gap insurance, extended warranty and anti-theft. Although we did purchase there was no pressure to buy. I believe my son and I got an excellent deal without having to haggle. We both love the car and we enjoyed the experience!!

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Came to this dealership with one truck in mind and one only. I showed our salesman Wade Shipman the truck on my phone that I had researched. He went out of his way to make sure he did everything possible to make this experience the best. Thank you Wade we are very pleased with our purchase and we will highly recommend you to our friends and family!!!

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Scott is the best literally went high and low for me. Was able to get me the deal I wanted. Go to him if u want a good experience and a good deal. The team was all really great. I’m very happy with my experience.

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Dennis and Michael helped my husband and I get into a new car with a great deal! Very professional and friendly team . We walked out with a brand new car and very happy.

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Jim and Dudley were awesome! They both gave me a great deal, I am very happy with my purchase. Definitely recommend them both for anyone looking to purchase a new or used vehicle

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The maintenance representative Jose was very helpful and courteous what he promised he definitely delivered. I did not have much time so he said he would try to put a rush on it and he did. Thank you!

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Robert Kersh helped me tremendously. I was unlucky to have tried two previous Dodge dealership in Covina and Westbrook in Van Nuys. Even though he was older than me he was very polite and professional. If I would buy a Dodge or a Jeep again. I would definitely be back here.

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Anthony was extremely helpful and knowledgeable. He gave us outcomes to different scenarios we had questions about. He is a well rounded employee and we completely felt comfortable with what he told us and treated us. Trustworthy and informative will summarize Anthony’s character.

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Saul did a great job at helping us lease a new Jeep Wrangler. Great customer service. Jose also helped us with the Financing our brand new Jeep. Overall excellent will be returning!

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Staff was polite and friendly. They we’re willing to hear us out and worked out a deal based on our needs and wants. Walked out with the Jeep I wanted.

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The sales person explains me very good on all options prices an all Jeeps and on all functional, Diego Was very polite and very clear on all his explanations I will recommended him with my friends 👫

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Michael is an excellent salesman. He is friendly, listens to your needs & is very attentive. No pushy like most car salesmen. His manager Dennis also gave us excellent service!

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Grateful Anthony & Jose catered to my Dad during this experience. They made him very welcome and made sure all his questions were answered. Thank you to you both for making him feel cared for.

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In my visit to several dealers, NOBODY compares to Cerritos Dodge excellent customer service. They are utmost patient and thorough. They drive you around to the lots and all the while you have conversation about the car and/or some insight car buying. They were very helpful and friendly. From Sales to finance to signing papers with Nick, they make you feel welcome and at home. Thank you!

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I enjoyed working with Anthony, he was helpful and willing to spend as much time with me as I needed to make my decision. Thank you.

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Angel my salesperson was very knowledgeable and gave me solid test drives in multiple cars- didn’t rush me. When we got back, we negotiated to a deal in relatively quick fashion. Nick in finance is a gem. Solid friendly people that didn’t waste my time.

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I would like to say Thank You to Ahmad for helping me out. He was very patient with me in the long process of finding a car.

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I had called in advance to purchase a new car. I spoke to Thadious the internet sales manager on the phone and told him the car I was interested in and exactly what I would be to pay including the down payment. I asked if this was realistic and could he make it work. "He said absolutely that will work with everything you told me let's get you in your dream car!" I wanted to be sure since I did not live close by and didn't want to waste a whole day. So I show up ... Read More

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DealerRater - Mar 23, 2019

I had called in advance to purchase a new car. I spoke to Thadious the internet sales manager on the phone and told him the car I was interested in and exactly what I would be to pay including the down payment. I asked if this was realistic and could he make it work. "He said absolutely that will work with everything you told me let's get you in your dream car!" I wanted to be sure since I did not live close by and didn't want to waste a whole day. So I show up on time for our scheduled appointment and Thadious decides i guess he didn't need to be there and sets me up with another salesman. I guess his job is just to lie and get suckers in the door so the rest of the team can blame someone else when they don't honor the deal that had already been made. Thanks for wasting my time and I will be sure to steer everyone posible away from this place.

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Highly recommend this car lot if you want the process to be fast and simple. Fantastic service and very happy with the outcome. They are super friendly

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Best experience at a car lot! Justin was full of knowledge and made buying experience easy. I definitely recommend this dealership. Thumbs up . ask for Justin he’s great

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Cerritos Dodge Dealership is the best. I left the Downey Dealership because of their impersonal, unprofessional and inefficient practices, Cerritos has been the exact opposite! Branden and Denise were awesome on the Express Oil Change and Kevin Blackwell is the service king! I wish him a speedy recovery.

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Jerald was awesome to work with. He made the long process as comfortable as possible and had great customer service. I would recommend buying from Cerritos dodge!

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Honestly, George Hewitt is the person to go to if you are looking for an honest and trustworthy salesman. He made our second experience buying a car a lot more comfortable than our first experience with another salesman. He was honest, truthful, and answered all of our questions (we did our research beforehand and ask questions to answers we already know to see if they are being truthful and honest). James and Eddie also made our experience so much better as well we were treated like we were part of their team (unlike other dealerships). Seriously, I cannot stop raving ... Read More

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DealerRater - Feb 19, 2019

Honestly, George Hewitt is the person to go to if you are looking for an honest and trustworthy salesman. He made our second experience buying a car a lot more comfortable than our first experience with another salesman. He was honest, truthful, and answered all of our questions (we did our research beforehand and ask questions to answers we already know to see if they are being truthful and honest). James and Eddie also made our experience so much better as well we were treated like we were part of their team (unlike other dealerships). Seriously, I cannot stop raving about George, James, and Eddie's excellent customer service.

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All I can say is awesome. They answered every question I had and made me feel completely comfortable. Diego was the best. I would recommend them.

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The service I received was beyond exceptional from the salesperson to the finance department to the manager. Wonderful staff from the moment you walk in.

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Made a never racking experience easy. Excellent customer service. Helpful and nice people. Will recommend a friend and family. Finally got my blue dream car.

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Great service, salesperson was always listening to our questions and needs, we searched the whole inventory until we found what we wanted, so thanks much for your attentions!!

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5 stars for our sales rep, Atiq. Thank you! The process could have gone a lot quicker, as we were the only customers in the store but overall a good experience.

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This dodge dealer ship is great they got me in and out in no time. I’m going to be a returning customer in the future

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The dealership and crew are very efficient, we were able to make a deal very quickly. My sales man Jerald was super helpful and informative.

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DIEGO MY SALES MAN WAS GREAT, SUCCEED ALL MY EXPECTATIONS . LOVE THAT HE EXPLAIN EVERYTHING IN DETAILED. GREAT CUSTOMER SERVICE ETHICS. VERY PATIENT GOOD COMMUNICATION

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The guys took care of me and got me into a great vehicle within my given budget. Took a little getting used to the team approach they took to sales. But in the end, understood my needs and delivered.

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Great sales people, from when I first stepped onto the showroom, I was treated very well. Diego was polite and ask what I was looking for. When it was time to make my choice and payments that's when Azzy was a great help they worked together to make it happen

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Arrived on site for an Oil Change and Tire Rotation. I waited about 5 mins before anyone approached me. Some employees walked by but did not acknowledge me. Once Jacob Ferris approached me I was taken care of. He was professional and communicated well. Very happy with his service. I will go back again.

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Best atenttion better great personal. Sales was the best helps alot in every aspect aswell as the financial office very good service veey helpfull on every aspect aswell

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I was impressed with the large selection of colors & options. The staff was friendly and patient during the buying process. We got a great deal and are happy with our purchase!

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Dealership was helpful in doing good price deal and had an inventory of 2019 Ram 1500 that was suitable to my needs. The checkout length of time was painless and quick

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Could not be any happier with the process of getting my second dodge. The selection of challengers was great, all colors and models. Very helpful team members. Thanks!

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I bought a Jeep today because of Michael. Before he came to help us I was ready to walk away. Michael is the most unintimidating, friendly, informative, calm, accommodating, helpful, knowledgeable, sales person that I have ever met at a car dealership. I am in supervision, in my job, and make my living, making things work. Michael has the potential to go far in his job position. The thing that I liked the most was his honesty. It built the trust factor into our experience. When the sales manager came over with his offer, again I was ready to walk ... Read More

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DealerRater - Aug 26, 2018

I bought a Jeep today because of Michael. Before he came to help us I was ready to walk away. Michael is the most unintimidating, friendly, informative, calm, accommodating, helpful, knowledgeable, sales person that I have ever met at a car dealership. I am in supervision, in my job, and make my living, making things work. Michael has the potential to go far in his job position. The thing that I liked the most was his honesty. It built the trust factor into our experience. When the sales manager came over with his offer, again I was ready to walk away. With the combination of the two of them we got the deal that we wanted, it all worked out for the best. Overall I am satisfied. My wife has the car she wants and is happy. And you know what they say, happy wife happy life.

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This is our second lease with Cerritos Chrysler Jeep. We weren't particularly pleased with the first deal but the dealership was persistent in calling and emailing us for a second lease. They assured us that they would get us an amazing deal. We only had 2 months left on our current lease and were led to believe that the remaining 2 months was not an issue and that they would get us into a new lease with no early termination fees. Why else would they be so anxious to get us in with 2 months left right? We figured we would give ... Read More

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DealerRater - Aug 16, 2018

This is our second lease with Cerritos Chrysler Jeep. We weren't particularly pleased with the first deal but the dealership was persistent in calling and emailing us for a second lease. They assured us that they would get us an amazing deal. We only had 2 months left on our current lease and were led to believe that the remaining 2 months was not an issue and that they would get us into a new lease with no early termination fees. Why else would they be so anxious to get us in with 2 months left right? We figured we would give them another chance. We made it very clear that we had extensive over-mileage on our vehicle and that we were thinking of purchasing it instead of turning it in. They insisted that it wouldn't be a problem and that they would use incentives by Jeep and repeat customer incentives to get rid of all that. We made it very clear again while at the dealership that it was a stipulation of the deal that our over-mileage costs be wiped out or worked into the next lease. We were led to believe that this was the case all through the negotiations. Instead they did a bait and switch. Instead of getting the deal we thought we were getting we got a bill in the mail from Chrysler Financial not only for the over-mileage but for the early termination of the lease and associated fees. When we tried to remedy these issues with the sales team that worked the deal with us (Jack Ameen, Trent Hoffman, Russ Collins and Kevin Knutsen) at the dealership we were blown-off and given the run-around and rhetoric. Not once have they tried to find resolution in any of this. They don't care about repeat customers. They don't care that they lost us as customers. They don't care that we walked away feeling deceived. No good faith effort to find compromise. I hate leaving a dealership only to feel like I've been deceived, and taken advantage of. We will never do business with them again.

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Trully gratefull for Mr Collins and Madi for helping me out, no other dealership would even tey but they did! Thanks again for helping with the whole process!

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Joshua & Christopher provided me with awesome customer service. Great people to work with and great environment at the dealership., they make you feel welcome and will definitely go back for future car purchase. One of the best Dealerships experience in a long time!!!

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No selling pressure. Very knowledgeable on all vehicles. Very personable. Came in on a Tuesday to browse vehicles. Ran out of time and felt comfortable to make an appointment to continue and finish buying a vehicle. Dealership did not pressure us between our visit and the appointment.

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Received an Emission recall notice from Dodge. Called Cerritos Dodge and spoke with Gil, setting up an appointment for June 27th @ 9:00 am. This is a plumbing service vehicle with calls schedule for the afternoon, I asked how long I should it expect to take to do a software upgrade and was told 3 to 4 hours. We arrived at the Service Bay right at 9:00 am and we were ignored for about 15 minutes before someone would walk out and greet us. We walked inside where we provided our information and I asked the service writer if we could have the vehicle back by ... Read More

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DealerRater - Jun 28, 2018

Received an Emission recall notice from Dodge. Called Cerritos Dodge and spoke with Gil, setting up an appointment for June 27th @ 9:00 am. This is a plumbing service vehicle with calls schedule for the afternoon, I asked how long I should it expect to take to do a software upgrade and was told 3 to 4 hours. We arrived at the Service Bay right at 9:00 am and we were ignored for about 15 minutes before someone would walk out and greet us. We walked inside where we provided our information and I asked the service writer if we could have the vehicle back by noon, and he nodded. Three hours later, I called to check the status. I asked for the service writer, he wasn’t available. I asked for the service manager, he wasn’t available and was sent to his voice mail. I called back and asked the operator for anyone who could answer the phone. After trying to get someone for nearly 20 minutes, Danny came on the line and did his best to find out information for me. He couldn’t find the technician assigned to the truck, thinking he might be test driving a vehicle, and was unable to find out where they were with my software update. I asked him if he could take the truck and make it ready for us to pick up even though the work hadn’t been started. 30 minutes later I arrived to pick it up. It took them nearly 15 minutes to find the keys. No work was even begun – the truck set in the dealership for 4 hours. I hung around after the truck departed to speak with the service manager, Chet Hout. It took 2 PA announcements, 2 inquiries with a service writer, and another 15 minutes for him to come and greet me. I explained my dissatisfaction with the way I was treated, and gave him the details which he couldn’t care less about. He did go on to say he wanted to get my vehicle repaired, apologized that I had problems, and gave me his card and promised he would take care of getting the vehicle completed the next time by calling him direct. That seemed appropriate, however, with so many problems happening at this dealership, I don’t think I wish to trust them again. If I were the manager of this location, I would address the following concerns: 1) A service writer should be greeting customers as soon as they pull up to the bay. If customers see activity and progress is being made to take care of a line of people, they will wait patiently. However, if people in uniformed shirts are just walking around and ignoring customers waiting at the bay, this gives the impression they don’t care. 2) If repairs are taking longer than expected or a delay is encountered, a courtesy phone call should be made to explain the situation 3) Waiting on the phone to reach a person to talk to about my vehicle should take no less than a minute or two – 20 minutes is not acceptable. 4) Computer system should be tracking the progress of each and every vehicle in the dealership so that other people available to take a phone call can respond intelligently 5) Manager should be available to take phone calls to put out fires – no one with a problem wants to be sent to a voice mailbox which may/or may not get answered in a timely fashion. 6) I was greeted by a personal in a bright red shirt and thought this was the contact for my vehicle. Turns out, this fellow was just helping the actual service writer and didn’t explain this to me. When I returned for my vehicle, I went to the fellow who wrote up the service ticket. He told me he knew nothing about my vehicle and that I needed to see Gil. 7) When asked how long the repair would take when setting up the appointment, Gil said 3-4 hours. In front of manager he changed it to 4-5 hours to cover his behind.

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I brought care in for malfunction light coming on Friday at 3pm May 25th. I have an extended warranty which you have to call on before you do the work. Heri Vera said I would need to leave the car as no one works after 5pm . Saturday I get a call from Heri and he says it is the Oil pressure switch and Thermostat. cost $1283. plus the diagnostic test of $89.00. He said the extended warranty place was closed during weekend. I ask why he did not do diagnostic Friday since I was here at 3pm and he could have called ... Read More

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DealerRater - Jun 7, 2018

I brought care in for malfunction light coming on Friday at 3pm May 25th. I have an extended warranty which you have to call on before you do the work. Heri Vera said I would need to leave the car as no one works after 5pm . Saturday I get a call from Heri and he says it is the Oil pressure switch and Thermostat. cost $1283. plus the diagnostic test of $89.00. He said the extended warranty place was closed during weekend. I ask why he did not do diagnostic Friday since I was here at 3pm and he could have called them. He said it is like going to McDonalds. your in line and you think you should be first. After that all he kept saying to me what ever you say ma'am. At that point he stopped listening. So my car was there until Tuesday , May 29th. I called my son who is military getting ready to deploy. Said I need help! I told him how they were treating me because I was a woman. He called and spoke to Bryan Grosman, asked why is the cost so high. Bryan said they needed to send out for the parts. But if your sister company has them it could be less. Something they did not tell me. My son told me since I had a extended warranty to let you guys fix it and see what we are charged. Bryan was nice but in the end was more worried about his survey as he told me that survey is how he gets paid. The car was fixed and warranty covered it all but at the cost of $770.84. When I asked why was my cost doubled Bryan said contract rate. I know contract rates and they should not be double . I feel your company was trying to gouge me for more money because I am a woman. My son even thought so and for him to have to worry prior to deployment is even worse. Be warned all woman they take advantage of us. FYI: called in numerous times and got disconnected a lot

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The experience has gone as well as hoped for. I never felt pressured. The Durango came with more options than expected for the price. Julian was very courteous and helpful.

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Had a very nice experience from the very beginning from your sales person Julian, his manager, and financial person, everybody there was understanding caring willing to work with me made it quite smooth and comfortable nice team.

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Always prefer to have my Jeep Rubicon serviced at this dealer, even though I didn’t buy it here. This time was a little different. Once I got home and parked the Jeep for about 15 minutes, I noticed there was drips of oil on the concrete. I went under the Jeep to investigate and noticed oil splashed about 2feet back. I had to get rags to clean it. The work looked very sloppy this time around, this has never happened.

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Julian helped us purchase our new car and we couldn’t be happier. He was very attentive and professional and he made sure we walked away happy. All the sales team here were helpful and didn’t pressure us at all. Thank you!

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I was a first time buyer, the staff of friendly salesman Saul was VERY helpful, polite, and didn't put any pressure into my purchase which isn't often found in any dealer. Highly recommend this location!

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Tony was great getting me in and done fast. Gave me a car wash in and out as well. Will definitely come back for service here again

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I purchased my 2016 Dodge Ram ecodiesel from Cerritos dodge and my experiences here have been 5 Star from sales to service. I would highly reccomend Cerritos Dodge to anyone interested in a new purchase and/or service after the fact. J.C. Smith, Donald Moreno, Heri Vera and the entire Crew at Cerritos Dodge always go above and beyond the call of duty for me and I highly reccomend them to everyone. 5 Star

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I’ve had to bring my car in several times for repair & maintenace and do not generally have good experiences, but this time was different! Jake Farris was more than helpful, took time to explain the issues with my vehicle and my options for repair. The best customer service I’ve received in a long time! Thanks again Jake!

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Worked with me to make my purchase as smooth as possible, friendly helpful staff, Large selection of vehicles, and professional. Would definitely recommend this dealership for dodge/chrysler/jeep/ram purchases.

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I give 5 stars because the over all customer service I received was very fast and friendly with lots of care. Very Professional dealership I know.

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Thank you James haydon for my car service it was amazing! I will be returning for any future issue.thank you once again have a great day

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This is the 3rd vehicle that I have leased with Cerritos Jeep and they are very helpful. They will make sure you are a 100% satisfied with your purchase. Thank you.

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We were treated so horribly it was apauling!! We came in ready to order or purchase, money in hand to buy a dodge hellcat... the manager was so rude and so unprofessional, wouldn’t even give us the time of day making us feel very insignificant!! We asked to test drive that wasn’t even an option! I’m sorry would anyone spend $75k not knowing the product!? Would you buy a house without seeing the inside!!! I wouldn’t send my worst enemy to this place!! Absolutely a horrible experience!

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I was very disappointed by my first Jeep that I got. It was a lemon, but that was not the dealership fault. My many excellent experiences with Brian in the service department is the main reason I gave them another chance. Then I met salesman Andres who definitely earned my business. His was very knowledgeable & he didn’t try to pressure me. When it came to finance Trent showed how much he valued my business. He went out of his way to work within my budget and he didn’t play games. I was out of the dealership in ... Read More

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DealerRater - Apr 30, 2018

I was very disappointed by my first Jeep that I got. It was a lemon, but that was not the dealership fault. My many excellent experiences with Brian in the service department is the main reason I gave them another chance. Then I met salesman Andres who definitely earned my business. His was very knowledgeable & he didn’t try to pressure me. When it came to finance Trent showed how much he valued my business. He went out of his way to work within my budget and he didn’t play games. I was out of the dealership in just over 2hrs with my new truck and a payment plan I was comfortable with. thank you for making this an easy, fast & pleasant experience Andres & Trent!

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They over charge for parts and labor. They are slow and dismissive. Dont go here. The last time i brought my car here they failed to put the oil fill cap back on. It fell off its perch in my driveway when i got home. Every time i have brought my vehicle here it comes back with problems it previously dident have. Go anywhere else. Took 5 days for a day and a half repaire.

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Ernesto Saucedo was extremely helpful, informative and patient with me. My first choice did not work out so I left and contacted Ernesto the next inquiring about another car because i was sold on the Jeep product after such a great drescription by Ernesto.. This decision worked out great! I love my new car despite the interior seat color. It drives great, has a great sound system. Its basic but modern with all the essentials! Im looking forward to shopping Jeep in the future!

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I came in from work, and needed to either have my service completed in an hour or less or return at another time, and they obliged, and I was done in 45-50 minits. I really appreciated the service rep, and the attention he gave me.

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Thadd was especially attentive and nice! Seemed genuine and not pushy. Chris and dennis were patient and accomedating with what i was willing to work with. I was at the dealer for quite awhile since I just went in to look but I left with a new jeep compass that I love.

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best customer service! I was in and out of there as soon as possible! My go to guy is Jose Mejia! I recommend him to everyone!

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Trent & Julian we’re exceptionally knowledgeable, helpful and courteous. They followed through with phone calls and emails. We were greeted quickly, they answered ALL our questions.

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Clean dealership, very nice people, no pressure, good experience people. The service department look very nice clean, and I like being able to be picked up and taken home when my vehicle is being serviced.

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